This Privacy Notice applies to the use and processing of personal information collected and used by Hurford Salvi Carr Property Management Limited (“HSCPM Ltd”). The phrases “Hurford Salvi Carr Property Management”, “us” or “we” shall, when used herein, mean the Company: Hurford Salvi Carr Property Management Limited or any of its subsidiaries: Ashby Building Surveyors Limited, Ashby & Horner Limited, BM Online Limited, Keneth Peters Asset Management Limited or London Debt Collectors Limited.
Personal information is information, or any combination of separate pieces of information, that could be used to identify you, such as name, telephone numbers, email addresses, postal address, IP address, bank details, lender details and any HR details as appropriate. We obtain personal information from other sources such as prior Managing Agents.
By contact to Hurford Salvi Carr Property Management or by using our website or otherwise providing your personal information to us, you agree to the collection, use and sharing of your information in accordance with this Notice. Please read this Privacy Notice carefully and should you have any queries in respect of this Notice or our use of personal data, please contact the Hurford Salvi Carr Property Management Data Protection Officer at dpo@hscpm.co.uk.
HSCPM Ltd are regulated under the General Data Protection Regulation (“GDPR”) and are responsible as “Controller” of that personal information for the purposes of those laws.
We will comply with the data protection principles when gathering and using personal information, as set out in our GDPR Data Protection policy.
We use your personal information to provide you with our property management services for the performance of our contract as Managing Agent (the lawful basis on which we collect and use your personal data). Examples of this are:
- Contacting you about property management issues involving your Block / Estate.
- To answer your questions about management issues.
- To send you newsletters or to communicate information.
- To organise sub-contractors to repair or inspect your property in relation to our property management services.
- We may also offer other services that you have expressed consent to receive.
We use or share your personal information when there is a lawful or legitimate interest to do so. Data sharing enables us to perform our contract as Managing Agent. We will share personal information with law enforcement or other authorities if required by applicable law. Examples of this are:
- For an approved contractor to make or confirm an appointment with you regarding a repair or maintenance matter.
- Processing payment for service charges, ground rents or other services.
- Instructing debt collectors or solicitors where needed.
- To enable the handover process we must share information with other Managing Agents or similar.
- Protecting against or to identify possible fraudulent transactions.
- To enforce our Terms and Conditions and otherwise manage our business in accordance with our Management Agreement.
We engage third party service providers to perform a variety of business operations on our behalf and in so doing, we may share your personal information with them. Examples of these are:
- To host our sites and deliver our email or other communications.
- To store and manage our data.
- Conducting research and customer experience surveys.
We will never sell your personal information to marketers or companies outside of Hurford Salvi Carr Property Management or Associated Companies. We will only ever share your personal information for the legitimate or lawful reasons as described in this Statement.
Where we share your information as described in this Statement, we will only share the personal information required to perform the services we request, and we contractually require that the service provider protects this information appropriately and not use it for any other purpose.
Information may be held at our offices and those of our group Companies, and third party agencies, service providers, representatives and agents as described above.
We have security measures in place to seek to ensure that there is appropriate security for information we hold including those measures detailed in our GDPR data protection policy.
We will retain personal information for the period necessary to fulfil the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.
To the extent provided for by applicable law, you have certain rights in respect of the management of the personal data we hold about you.
You have the right to request rectification of your personal data, for erasure of personal data, to object and restrict the processing of personal data and to data portability. To exercise any of these rights, please contact the relevant department at Hurford Salvi Carr Property Management or email us at dpo@hscpm.co.uk.
For further information on and a full list of your rights under GDPR, please refer to the Guidance from the UK Information Commissioner’s Office (ICO).
Where you have provided consent for our processing of your personal data for marketing purposes, you may withdraw your consent at any time. It will be possible to withdraw your consent in the same method as it was given, whether that be an online form, person or department of Hurford Salvi Carr Property Management.
If you consider that we have processed personal data in violation of applicable law, please contact us immediately at dpo@hscpm.co.uk.
Please provide us with sufficient information to identify you, including proof of identity and address, and full information to which your request relates including any account or reference numbers.
If you consider that we have failed to remedy such violation, you may also lodge a complaint with the Information Commissioner’s Office – https://ico.org.uk//concerns.
Like many other websites, our website uses "cookies". Cookies are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns.
Cookies allow us to provide important site functionality, so you don’t have to re-enter lots of information. They also allow us to remember what links and pages you have visited during a session. This helps us deliver a better, more personalised service to you.
It is possible to switch off cookies by setting your browser preferences. For more information on the Cookies we use, visit our Cookie Policy.
This Privacy Notice was published on 01 May 2018 and last updated on 01 July 2026.
We may change this Privacy Notice from time to time, and when we do so the revision will be published on our website.