Just to say a huge thank you for your brilliant response today.
Dyno rod man was great & it's all sorted now!
It seems it was blocked somewhere on the main outside drain, as you suspected, but miraculously has cleared itself according to Mr Dyno Rod (who was very thorough).
So now for the clean up - lucky me🤣!!!
I really appreciate your swift actions.
I was disappointed to see that HSCPM are handing over property management responsibilities for TTW.
I have always found your service to be very professional and pretty much every individual I’ve dealt with over the last 7 years I’ve found to be competent, helpful and responsive.
I have another property in London which is managed by a different agent, and I have to say that the above is most definitely not the case with them, in fact they are absolutely useless! So I always find it a refreshing change and a pleasure to deal with your good selves.
Thank you for a job well done and best wishes for the future.
I am writing to you to express my view on what an excellent job Julie did on the evening of the flood in my flat. Julie stayed on the call with me all night and did everything within her power to organise workmen as quickly as possible and to minimise the damage to my flat by contacting all of the owners in the block. In the following days she stayed in contact with me, dealt with the insurers promptly and checked up on me to see whether she could help further.
I was so impressed that I mentioned to the directors of another block in Fitzrovia where I am a director, that we may wish to move our management to HSC in the future.
Thank you for taking the time to meet with myself and my colleague on Friday, it was the most positive meeting we have had with a managing agent team for such a long time which was really appreciated.
I am writing to let you know that my wife and I have now sold the above flat, with completion due today. The buyer is a Mr. P. T. and I understand that he will living in the flat himself. No doubt you will soon be receiving formal notification from his lawyers. Also I suspect he will soon be in touch with you about the decorative condition of the window sills giving on to the balcony!
We are very sorry that we have had to decide to part with the flat after nearly 18 happy years, and would like to thank you for your efficient management of the block. HSCPM were by far the best of the various managing agents for the block during our period of ownership.
With all good wishes