For years people have been searching for the Holy Grail of software – one package that does everything you want. Like the Holy Grail, it probably does not exist, but people have tried either to write their own software or tried to identify a package that does most of what they want. We think the direction of travel of the software market is going somewhere different – connectivity is the concept, so you buy the best for specific applications and then concentrate on connecting them and make them talk to each other. So rather than buy one of the ‘Property Management’ packages being promoted in our market, we have told our IT Team to concentrate on making our packages talk to each other.
And we are having some success in this: in a recent tender against twelve of our major competitors we were told our systems were rated extremely highly, and were critical in getting us the appointment. So our accounting package (one of the world leading packages for small businesses) is increasingly communicating with our Tenant Portal on our website, which links to Microsoft Office which links to our market leading electronic Filing software. And in between these we link to our cloud based Issues Tracker, to which Directors of RMCs and RTMs can have password controlled access to see what has been going on in the building today, and which we link to our Health & Safety Database.
We have built up a reputation for forensic accounting of poorly managed buildings using our configuration of QuickBooks, and this direction of travel means we no longer have to agonise about whether we should drop all this and go through all the months or even years of upheaval of installing a Qube or a Propman or something else. We are not only Masters of our own Destiny, but can keep ahead of the competition, and are winning business doing so.
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