"On behalf of the Directors, I would like to thank you for the excellent service you have provided to us."
Director, RTM company
Service Charge Accounts Administrator
Responsible for a portfolio of service charge accounts, which includes issuing service charge demands, dealing with lessee queries, ground rent collection, supplier payments, balancing charges, banking and monitoring cash flow. Read more...
We currently manageover 250 buildings acrossCentral London and the Home Counties
Can we help with yourBlock Managementrequirements?
In your lease, you will see that the Landlord has to keep the whole building in good repair, but you and the other flat owners have to reimburse the costs of doing this. This is called a ‘Service Charge’. The Charge normally covers not only general maintenance and repairs, but also insurance of the building and possibly also maintaining lifts and pumps, lighting and cleaning of common areas, health & safety inspections and perhaps even the cost of a concierge if one is employed . The Service Charges may also include the costs of management by the landlord or by a professional managing agent, and they ought to include contributions to a reserve fund if the lease allows this.
At HSCPM we are constantly looking to improve the service we give, and good IT is the foundation of any modern business. This week we are starting Phase I of an upgrade to speed up communications and increase our server capacity. With the new online services we have developed, and the ones in the pipeline, we need to ensure that we use the latest software and fibre optics to deliver what our customers want.
Jim Thornton, HSCPM's Group Managing Director, has written a series of booklets to help leaseholders come to terms with and understand the demands of flat living. Below is an extract from the latest booklet, 'HELP! I don't understand the Service Charge Accounts':