If you would like to change your correspondence address, please contact us in writing so that we can amend your details on our system. Please ensure that you keep us updated on any change of address as these details are essential for contacting you regarding your building or service charge. We also require the contact details of your tenant if your property is sub-let.
To report any issues please contact us, details are located on the contact page. Our in house developers are currently developing a state-of-the-art mobile app for Apple iOS devices, which we hope to eventually roll out to all other platforms. This will allow you to photograph and report any issues from within your development quickly and efficiently with the added bonus of live updates as we deal with your particular issue.
If an invoice remains unpaid 21 days after it is sent to you we will send a reminder notice. If a further 7 days pass we will issue a final demand notice along with a finance charge, depending on the terms of your particular lease. Finally, if another 7 days pass, a referral charge of £79.92 will be applied to your account, and the debt will be referred to London Debt Collectors Ltd who will seek to recover the debt. The cost to the lessee will be £165 plus VAT, plus interest: this may result in your mortgagee being contacted for payment, in which case the Debt Collector will charge further fees.
Please refer to your lease. Often you will find this at the back of your lease along with the plan/layout of your flat. If you have any difficulty finding this information please do not hesitate to contact your property manager.
There are multiple payment options which are as follows:
Monthly Direct Debit: To spread your payments, contact us at firstname.lastname@example.org to obtain a direct debit form which you can complete and send back to us. This option is available for the vast majority of buildings and is interest free.
Cheque: To be sent to 3 Castle Gate, Castle Street, Hertford, Herts, SG14 1HD and made out to Hurford Salvi Carr. Please write your address or invoice number on the back of the cheque, this enables us to identify the correct account.
Debit Card Payment: You can contact us on 01992 500040, option 1 and speak to a member of our Accounts team who will take your details and process the payment at no additional charge. Unfortunately we do not accept credit card payments.
Bank Transfer: You can make a direct payment into the bank account provided at the bottom of your invoice. Please ensure that you reference any transfers with your surname and flat number.
The transfer of Leaseholder details can often be a lengthy and complex process. The solicitors acting in the sale are required to serve legal notice upon us within four weeks of the transfer. We may not have received this notice and we can only do this when legally advised. If you require assistance in this regard, please contact our legal team on 01992 500040 option 2.
If you instructed a solicitor to act on your behalf in the purchase, we would advise you to contact them. As standard procedure we advise all purchasers to keep a retention.
Please notify us of the sale by contacting our legal team on 01992 500040 option 2. Please also note that Ground Rent, Insurance and Service Charges must be paid in accordance with the lease. If you are selling your property and any of these are due to be paid, you are still responsible for payment. Once the property is sold, your solicitors should ensure that you recoup an apportionment of the monies paid form the purchaser.