The Association of Residential Managing Agents (ARMA) has launched ARMA-Q, a new self-regulatory regime for managing agents, in the House of Lords. The Press Release says that this "marks the culmination of over three years’ dedicated work to develop a regime that is robust, meaningful and consumer focused. The result is a regime that represents a milestone for consumer protection and professional integrity in the residential leasehold sector."
The launch was hosted by Baroness Hayter who has been campaigning for better regulation in the leasehold sector. It was she who led the initial review group commissioned by ARMA back in 2010 to recommend how best an effective self-regulatory regime could be established.
ARMA believes that "the Consumer Charter and Standards will uphold the highest levels of customer services, while being within the capacity of any member to achieve." Accreditation opens on 1 November 2013, and the timetable is:
There is a Consumer Guide to ARMA-Q aimed specifically at leaseholders, Resident Management Company Directors, freeholders, developers and landlords. ARMA comment: "We have developed ARMA-Q in response to strong encouragement from our membership and we very much want to retain that support as we put ARMA-Q into practice. We stand on the brink of a major opportunity. Last year we celebrated 21 years of ARMA as a membership organisation. This year we celebrate the birth of a new era, in which ARMA becomes a strong, professional regulator."
There are a number of aspects of ARMA-Q that we at HSCPM would want to argue have not been properly thought through, and we will be making representations on these and seeking clarifications before we commit ourselves. The principle is laudable and we fully support the concept, but the devil is in the detail.
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